FractionalSE offers services that help you at any stage of the of journey – Strategy, Design, or Implementation. Streamlined engagements can combine these phases into a single, focused, and efficient stand-up of your new Customer Success program.
WHY
Strategy &
Needs Assessment
- Business Review
- Industry / Product
- Staff / Resources
- Funding
- Current Operations
- Stakeholder interviews
- Impact Analysis (Cost / Benefit)
- Comprehensive Report
- Approach Outline
- $ 1,000
- 1 week turnaround
WHAT
Planning &
Design
- Needs Review as needed
- Stakeholder Alignment
- Detailed Process Assessment
- Current Tool Assessment
- Tool Integrations Research
- Formal Process Outline
- Vetted Tool Recommendations
- Tool Integration Documentation
- $5,000
- 4-8 weeks (fractional)
HOW
Implementation &
Operation
- Planning & Design outputs as needed
- Tool testing and deployment
- Integrations development, testing, and deployment
- Documentation and Training
- Staff Hiring Guidance
- Ongoing Operations & Maintenance
- Fully Operational System
- Playbook, KPI Dashboard
- renewable contract in 8-12 week (fractional) segments
STREAMLINED COMBINED ENGAGEMENT
Strategy + Design + Implementation + Playbook
- Analysis of current business operations, customers, and product positioning
- Recommendations of additional tooling for effective Customer Success / SE processes
- Necessary integrations and Best Practice documentation
- Realtime Playbook and Template Development
- Performance Metric (KPI) Dashboard
- Full SE ownership if needed
- Fully Operational System
- Playbook
- renewable contract in 4 – 8 week (fractional) segments